 | Resume: Help Desk Management
Marietta, GA US
Could a senior information technology professional with extensive operational and business sense bring new productivity, savvy computer skills, and ultimately, profitability to your organization? HIGHLIGHTS 10 years experience as an Information Technology professional (Help Desk Supervisor, IT Technical Support, and trend analyst) 5 years technical trainer and presenter (Class room, creation of documentation, and use of Web-ex on-line. 10 years experience with AS/400 as administrat | | | | |
| Resume: Helpdesk manager
Lexington, KY US
Education Project Management Professional Development Program - Provided by CPM Solutions Management Skills for Leaders - GE Capital ITS Center for Learning Leading Organizational Change - Provided by Keane Consulting Group Inc. Data Processing - Southern Ohio College Help Desk Institute - Member since 2001 Help Desk Manager Certification Training - Help Desk Institute - 2004 Performance to Quality Training - Help Desk Institute - 2004 Managing Your Career - ODE Learning Cen | | | | |
| Resume: HELP DESK MANAGER/SUPERVISOR
BAYONNE, NJ US
SUMMARY A Certified Help Desk Manager and Certified Field Support Technician with over nine years of IT experience. Strong analytical, organizational, communication, and interpersonal skills. Solid help desk and desktop support in Windows and Novell based environments. Experience includes systems installation, deployment, imaging, data backup/restore, repair, maintenance, troubleshooting and problem resoluti | | | | |
| Resume: Systems Support Supervisor
Pittsburg, CA US
TECHNICAL OPERATIONS MANAGER / HELP DESK SUPERVISOR / IT SUPPORT PROFESSIONAL Skills: Management Personnel, Project, Customer, Incident, Escalation, IT, Help Desk, Process, Quality Assurance, Training Hardware/Software installation, turn-ups, upgrades, configuration & troubleshooting PCs, IBM/HP Mainframes, Peripherals, Networks, Routers, Switches, DNS, DHCP, Printers, MS Windows; NT, 98, 2000, XP, Active Directory, Microsoft Office; Windows, Word, Excel, Power Point and Access, Email; | | | | |
| Resume: Help Desk Supervisor
San Antonio, TX US
PROFESSIONAL EXPERIENCE ONFORCE.COM, Lexington, MA 2004 to Current Independent Contractor, March 2004 to Current www.OnForce.com is an online marketplace for computer repair and technology support, connecting customers with certified technicians and IT consultants. From software and hardware installations and rollouts to ongoing IT support - PC repair, POS service, printer repair, VoIP support. OnForce gives businesses immediate access to qualified technicians across the US and Canada | | | | |
| Resume: Help Desk Supervisor
Belleville, IL US
OBJECTIVE To obtain a full-time position which will utilize all of my computer knowledge as well as provide opportunity for advancement in the Information Technology field. PROFESSIONAL CERTIFICATION * A+ Certification, Mar. 2003 * HDI - Help Desk Analyst, Nov. 2002 PROFESSIONAL EXPERIENCE Webster University Help Desk Supervisor (night shift - full-time) 10/2007 - Present * Ensure that Help Desk Assistants follow policies and procedures. * Document and edit Help Desk proc | | | | |
| Resume: IT Site Manager
Harper Woods, MI US
Objective To obtain a job that allows me to utilize the following; A IT professional with a proven record of managing multiple corporate projects for the financial service industry. Proven leadership capabilities in providing excellent customer service and Technical support, and training to both external and internal clients. Providing workable strategies, and building teams for maximum effectiveness. Experience Deloitte & Touchι Detroit, MI IT Manager Managed a Support Center | | | | |
| Resume: Help Desk Support
Woonsocket, RI US
OBJECTIVE: Seeking a responsible and challenging position as a computer operations supervisor/lead operator, customer service manager, or a help desk associate/supervisor with a successful company whose sights are on continued growth. EXPERIENCE: 01/2006 - 12/2007 Onslow Mem. Hospital Jacksonville, NC Shift Supervisor Supervised a staff of 6 computer operators on an IBM AS/400 system. Duties included providing training, creating work schedules, creating performance reviews | | | | |
| Resume: Help Desk Manager
Tampa, FL US
Career Objective: To secure a management position where I can showcase my leadership and communication skills, mentor and develop staff to exceed the corporate objectives, and provide World class customer service and support. Professional Experience and Accomplishments: University Community Hospital: August 2004-Present Help Desk Supervisor for a three hospital, mult-ancillary facility including 3200 employees, 2100 computers and 2400 peripherals. This newly created positio | | | | |
| Resume: Help Desk Representative
Sachse, TX US
SKILL SETS... Include but are not limited to: Desktop & Laptop Hardware/Software Support; Help Desk & Direct Customer Assistance/Support; LAN/WAN; Active Directory; DNS; RAS; VPN; Lotus Notes; TCPIP; GHOST; Remedy; HEAT; National Project Management; IT/Food Service Associate Supervision/Management; Performance Reviews; Classroom Software Training/Instruction; Testing Methodology; Asset Management; Technical Writing; Team Building/Incentive Program Development; P & L Analysis/ Regulation | | | | |
| Resume: Help Desk Technician/Supervisor
University Place, WA US
QUALIFICATIONS Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organizations critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and im | | | | |
| Resume: HelpDesk Supervisor
Encinitas, CA US
HELP DESK SUPERVISOR, INFORMATION TECHNOLOGY Energetic, motivated, senior Information Technology leader with 10+ years of successfully guiding Information Technology support organizations. Possesses a strong customer service orientation with a natural ability to bridge business and technical professionals. Dedicated to leveraging systems and staff to define and strengthen technology infrastructure, raise customer satisfaction levels, reduce costs, improve qual | | | | |
| Resume: Customer Service Representative
Austin, TX US
PROFILE Skilled and experienced Support Specialist that treats the customer with tact and sincerity. I translate technical jargon clearly to the customer. Very strong interpersonal communication, presentation skills; accomplished in presenting training classes in complex technical subjects and submitting to Web-based support materials. Knowledgeable of a wide variety of PC-based and Network computing technologies; quickly learn new applications and support issues. I have experience with Oracle | | | | |
| Resume: Help Desk Supervisor
Tempe, AZ US
Objective OBJECTIVE: To obtain a position where my leadership, technical, customer service and professional skills will be an asset. Work History EMPLOYMENT HISTORY: Chase Paymentech Solutions, LLC 2006 Present. Help Desk Supervisor Primary duties include but are not limited to: Supervising a portion of the Customer Service operation within department, including coordinating, scheduling and supervi | | | | |
| Resume: Help Desk Support
Jersey City, NJ US
OBJECTIVE To obtain a challenging position in an environment with highly motivated candidates, using my communication skills and experience. Expand my capabilities and be an asset to a cohesive team and add growth to the company. SKILLS PROFILE Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Document, track and monitor the problem to ensur | | | | |
| Resume: Customer Service Representative
Tempe, AZ US
Objective OBJECTIVE: To obtain a position where my leadership, technical, customer service and professional skills will be an asset. Work History EMPLOYMENT HISTORY: Chase Paymentech Solutions, LLC 2006 Present. Help Desk Supervisor Primary duties include but are not limited to: Supervising a portion of the Customer Service operation within department, including coordinating, scheduling and supervi | | | | |
| Resume: Help Desk Support
Tempe, AZ US
Objective OBJECTIVE: To obtain a position where my leadership, technical, customer service and professional skills will be an asset. Work History EMPLOYMENT HISTORY: Chase Paymentech Solutions, LLC 2006 Present. Help Desk Supervisor Primary duties include but are not limited to: Supervising a portion of the Customer Service operation within department, including coordinating, scheduling and supervi | | | | |
| Resume: Help Desk Support
Glendale, AZ US
SUMMARY IT Analyst with a strong background in Help Desk/Call Center environment. Ability to perform multiple tasks under stressful conditions while keeping customer problems and issues a top priority. Utilized this ability and experience to help meet or exceed company Service Level Agreements with the user community. -Strong Customer Support -Experience in Multiple Call Centers -Ability to Multi-Task -Excellent Problem Follow-up -In Depth Knowledge of Windows XP/2000 -Ability to | | | | |
| Resume: Help Desk Support
Midlothian, VA US
Help Desk Specialist SUMMARY An innovative, self starting, complete Information Technology professional with more than five years corporate experience designing, installing and supporting IT systems. Reliable and diligent. Experienced trouble shooter, manages multiple tasks, solves hardware, software problems and works well under pressure. Easygoing and likable. Trains end users in both PC and MAC platforms. Four years as a Corporate Account | | | | |
| Resume: Project Manager/Help Desk Manager
Rio Rancho, NM US
Database Administration / Help Desk Management / Project Management Career Focus: A long-term position with a company that will utilize current qualified training and management skills towards professional growth and mutual benefits. Professional Profile: Highly motivated, solution-focused professional with extensive experience in Access Database Administration, Help Desk Management, and Project Management from R&D to ROI. Ψ Strong background in help desk management, methodologies and | | | | |
| Resume: Help Desk Support
Richmond HIll, GA US
O B J E C T I V E Seeking a Service, Support or Management based position in a fast paced growing company with the opportunity to advance and enhance base of knowledge. I am results oriented, highly motivated, self-starter and possess strong communication and organizational skills. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, while maintaining the highest standards of cus | | | | |
| Resume: Support technician / Help desk team lead
Richmond Hill, GA US
Managed all IT related issues, accounts payable / receivable, new hires / trained employees on current software and updates. Managed day to day operations. Senior Software Support Engineer / Team Leader / Analyst, Envisionware, 2006-2007 Answered Tier II and Tier III Help Desk - software related issues by phone, email or web based software. Identified Help Desk related trends and developed solutions. Quality Assurance testing using VMWare systems. Trained new employees and established th | | | | |
| Resume: Help Desk Support
Richmond Hill, GA US
O B J E C T I V E Seeking a Service, Support or Management based position. Results oriented, highly motivated, a self-starter who possesses strong troubleshooting and problem solving skills. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments while maintaining the highest standards of customer service. W O R K H I S T O R Y Office Manager / IT Advisor, TTC Waste Services, 2007 | | | | |
| Resume: Technical or Customer Support
Tempe, AZ US
OBJECTIVE: To obtain a position where my leadership, technical, customer service and professional skills will be an asset. EMPLOYMENT HISTORY: Chase Paymentech Solutions, LLC 2006 Present. Help Desk Supervisor Primary duties include but are not limited to: Supervising a portion of the Customer Service operation within department, including coordinating, scheduling and supervision. Oversee operating systems including policies, procedures, and operating structure. Establish and imple | | | | |
| Resume: Help Desk Support
McDonough, GA US
Jeannette L. Jorden 1300 Crosswind Place McDonough, GA 30252 Home: 678-432-0838 Cell: 301-751-5203 PROFESSIONAL SUMMARY Experienced IT professional with over 9 years in Information Technology and Customer Support, with specialization in technical and administrative management. Ability to work in different capacities with Telecommunications, Network Systems, Maintenance hardware/software, and Help Desk Support. Functions well independently as well as on a tea | | | | |
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